“A customer is the most important visitor on our premises (website).
He is not dependent on us, we are dependent on him.
He is not an interruption of our work; he is the purpose of it.
He is not an outsider of our business, he is part of it.
We are not doing him a favor by serving him; he is doing us a favor by giving us the opportunity to do so.”
-- Mahatma Gandhi
RESPECT the individual
We recognize that every group includes a wide range of individuals with differing needs and abilities. We work to create and maintain an atmosphere of openness and trust, and we value each individual’s contributions.
DO RIGHT by the customer.
We always do the right thing. We strive to make every interaction with ENCORE a positive, friendly, and warm one. We care about our clients and want them to succeed, so we are always prepared to go above and beyond for them. We work to add exceptional value to every program or presentation.
LIVE with integrity.
Integrity isn’t a 9 to 5 job for us. We put our core actions into practice every hour of every day. Living with integrity also means that we operate with consistency: What you see is what you get. What we say is what we do.
We train for lasting change and results. We can’t get that if we don’t make our process an active one. We don’t bring about change if we do the thinking for our clients; so rather than provide answers, we offer tools that help people figure things out for themselves.
ENCOURAGE positive disagreement.
Organizations that stuff offices full of people unwilling to give honest opinions can’t grow and maintain their vitality. We train our clients to welcome conflict and teach them to use it as a constructive force. Open dialogue, different ideas, and fresh perspectives are welcome and desired in all of our workshops and engagements.
SHOW, don’t tell.
We recognize the many different ways individuals learn, and listening is only a small part of the process. All of our programs include active, hands-on learning to help participants boost their performance.
Create a workplace where:
- We “Get 100%, out of 100% of the Employees, 100% of the time” - James O. Rogers
- Productivity thrives
- Individuals adapt to unforeseen circumstances
- Team works toward a shared vision of success
- Genuinely care, feel recognized & receive support within the organization.
Strong teams are not created overnight. They aren’t necessarily formed by policy, procedure, or measuring key performance indicators (KPIs).
High-performing cultures have alignment in values and mission. They build an environment where employees can bring their best to work in order to yield a high performing organization.
Our intention is to have a behavior changing transformation in your organization. We’ve seen organizations transcend their cultures and ignite success time and time again. Our goal is to provide an experience that builds the confidence and gives the tools to begin an important journey in your organization’s history.