Training That Empowers
(844) 492-6224

Our Philosophy

A customer is the most important visitor on our premises (website).

He is not dependent on us, we are dependent on him.

He is not an interruption of our work; he is the purpose of it.

He is not an outsider of our business, he is part of it.

We are not doing him a favor by serving him; he is doing us a favor by giving us the opportunity to do so.

 -- Mahatma Gandhi 

RESPECT the individual
We recognize that every group includes a wide range of individuals with differing needs and abilities. We work to create and maintain an atmosphere of openness and trust, and we value each individual’s contributions.

DO RIGHT by the customer.
We always do the right thing. We strive to make every interaction with ENCORE a positive, friendly, and warm one. We care about our clients and want them to succeed, so we are always prepared to go above and beyond for them. We work to add exceptional value to every program or presentation.

LIVE with integrity.
Integrity isn’t a 9 to 5 job for us. We put our core actions into practice every hour of every day. Living with integrity also means that we operate with consistency: What you see is what you get. What we say is what we do.

PROVOKE thought.
We train for lasting change and results. We can’t get that if we don’t make our process an active one. We don’t bring about change if we do the thinking for our clients; so rather than provide answers, we offer tools that help people figure things out for themselves.

ENCOURAGE positive disagreement.
Organizations that stuff offices full of people unwilling to give honest opinions can’t grow and maintain their vitality. We train our clients to welcome conflict and teach them to use it as a constructive force. Open dialogue, different ideas, and fresh perspectives are welcome and desired in all of our workshops and engagements.

SHOW, don’t tell.
We recognize the many different ways individuals learn, and listening is only a small part of the process. All of our programs include active, hands-on learning to help participants boost their performance.

Creating an Interactive Session

The key to learning that results in meaningful behavior change is creating an interactive session that uses learning techniques that actively engage participants.  To this end our sessions use storytelling, humor and movement to enhance the dissemination and assimilation of core learnings.  This is in addition to leveraging the following tools and methods to engage learning:

Group Discussion and Brainstorming – Facilitated discussion to provoke thought, encourage participant contribution, share resources and stimulate learning in a safe environment

Method Demonstration – Instructor demonstrates skill sets for participants to aid in understanding, to stimulate student interest and to provide a model to follow

Practice – Students put to action in real-time new skill sets

Cooperative Learning – Working in cooperative groups, gaining from each participant’s efforts creating an atmosphere of achievement

Role Play – Requires active involvement of participants and provides a safe environment to test new skills

Individual and Small Group Activities – Learning through self-assessment and reflection and through peer collaboration to come to great understanding through participants’ efforts

Visuals – Reinforces key learning points, improving audience participation

Case Studies – Review actual cases that demonstrate the challenges leaders face and the choices that are made.


Partial Client List

Client Testimonials

© Copyright 2016. Encore Consulting Group.