Get your organization on the same page with professional communication skills training! Over the years we’ve worked with hundreds of businesses and have seen first-hand what effective communication skills can do for an organization.

Come explore the depths of workplace communication with Encore and how to use it to be an outstanding team member or employee. Learn how to incorporate it into business situations you face in the office and build a more positive work environment for everyone.

• Identifying sources of conflict
• Understanding others with empathy
• Causes of conflicts & dissatisfaction
• Dealing with Difficult People
• Dealing with different personalities
• Dealing with Negative Emotions
• Maintaining control and keeping cool

• The sandwich method
• Power of appreciation
• Being constructive vs. critical
• Understanding the personality of others
• Developing an accountability culture
• Essential communication skills
• Avoiding unwanted feedback and suggestions
• Practicing humility (absence of ego)

• What is EQ
• EQ in Workplace
• Positive Emotions and its effects
• Negative emotions and its effects
• Awareness
• Staying in the present
• Taming the Shadow
• Understanding Empathy
• Bias, prejudice & stereotypes – how to deal with it

• Asking High-Yield, Thought Provoking Questions
• Discovering Functional Wants and Needs (aka: pain areas).
• Obtain and Clarify Information
• The art of Questioning
• Show Interest
• Provoke Thought

• Create a positive working atmosphere at all levels of the organization
• Understand how to work & communicate with very different personality types
• Resolve conflicts with ease & create win-win situations
• Develop integrity and accountability in your leaders
• Improve relationships among employees & inspire a team mentality
• Rid the workplace of negative emotions like fear, anxiety, anger, and jealousy
• Be able to cope with challenges & difficulty
• Navigate social complexities and develop greater influence in your organization

• We are a boutique training company & all of our training is customized to your specific needs.
• We aim to be a collaborative & trusted partner in your training initiative, not just a vendor.
• Our focus is on providing a behavior changing transformation in your organization.
• There is a difference between a seminar (canned program without much interaction) and a hands-on customized class. The biggest difference is retention (how much of the training will stick in the long run).
• Our method is experiential & hands-on: We SHOW, not just TELL.
• Robust pre-training assessments
• Customizable, post-training follow-ups designed to build soft skills for businesses

• Acquiring an understanding of your management strengths, organizational culture, challenges and development areas; this involves pre-training assessments and phone interviews.


• Prior to the training, stakeholders & participants will complete our pre-training asessment. This assessment enables us to determine the real needs of your team.

We aim to truly understand your mission and, as a partner, take ownership of the outcome to help you achieve your goals.

Our approach is a custom-designed solution, addressing your specific and unique challenges. Assessments of your organization and needs are conducted before the training is presented. Understanding your team’s unique hurdles, objectives and opportunities drive our pursuits.