soft skills training ladder
soft skills puzzle pieces
  • Behavior changing soft skills training
  • Customized, needs-based training
  • Active learning, not passive
  • Personalized, on-site training

Soft Skills Training

Wikipedia defines soft skills as "...a combination of people skills, social skills, communication skills, character or personality traits, attitudes, career attributes, social intelligence and emotional intelligence quotients, among others, that enable people to navigate their environment, work well with others, perform well, and achieve their goals."

We deliver a fully customized soft skills training experience which aims at the heart of your specific needs and challenges rather than taking a one-size-fits-all, out of the box approach.

Encore's soft skills training will guide your team to a better overall work culture where everyone has a chance to prosper at their maximum potential. We take time to fully assess the situation in your company with questionnaires and one-on-one consultations so we can distinguish what your organization's soft skills needs are and deliver an outstanding program.

Customized Training Offerings

woman using emotional intelligence

Emotional Intelligence Training

Emotional Intelligence Makes Outstanding Team Players & Leaders. The ability to manage one’s feelings and express them in an appropriate and diplomatic way encourages people to work together towards a common goal, thereby increasing individual performance and organizational productivity. Learn More about EQ Training.
diversity and inclusion training

Diversity & Inclusion Training

Are you building Walls or building Bridges? In your life? In your business? Diversity in its simplest form is differences. When we talk about diversity in the workplace, we are talking about the differences that individuals bring to the workplace that make them unique. Societies trying to maintain a specific way of life by putting up bigger walls and taking part in exclusionary activities are finding themselves more and more isolated in the world community. Learn More about Diversity Training.
management training

Management Training

First-time Managers, Manager Teams, Senior and Seasoned Managers. Improve reliability and the quality of communication with subordinates enhancing theirs, and your own problem-solving skills & ability to make decisions under pressure. We’ll help you focus on the big picture & less on micro-managing; you’ll build confidence in your team that will strengthen your performance. Learn More about Management Training.

customer service training

Customer Service Training

Service That Is Friendly, Warm, and Helpful.There is no better way to improve your organization than by providing extraordinary customer service! Customer service training can tackle the big task of developing your team’s abilities while providing measurable results. Learn how to thrill your customers and keep them coming back! Learn More about Customer Service Training.
communication training

Communication Training

Is Communication a challenge for your team? Come explore the depths of workplace communication with Encore and how to use it to be an outstanding team member or employee. Learn how to incorporate it into business situations you face in the office and build a more positive work environment for everyone. Learn More about Communication Training.


Speak with a trainer, request training material, or ask about how
soft skills training can benefit your organization.

or call (844) 492-6224