Face-to-Face or Remote Training

Diversity & Inclusion Training

for stronger teams, managers, and leaders

Understand the Importance of Diversity

Improve Workplace Relationships

Be aware of cultures an business impact

Eliminate biases and use emotional intelligence

We Show, Not Just Tell

Get Personalized, Experiential Training

Request A Quote

    Diversity & Inclusion Training

    Unity in Diversity: The Power of Differences

    Understand the Importance of Diversity

    Improve Workplace Relationships

    Be aware of cultures an business impact

    We Show, Not Just Tell

    Get Personalized, Experiential Training

    Eliminate biases and use emotional intelligence

    Request A Quote

      diverse group of people

      Is Your Team Actually Diverse & Inclusive?

      Thought-Provoking | Action-Oriented | Practical Training

      diverse group of people

      Increase Your Understanding of the Importance of Diversity & Inclusiveness

      We understand that you are embarking upon a major initiative where your main focus is on fostering diversity & inclusiveness in your organization. We are also aware of the importance of this initiative.

      General Objectives:

      • Understanding individual behaviors & emotions
      • Comprehend the importance of diversity
      • Learn the fundamentals of Emotional Intelligence
      • Use Emotional Intelligence to examine how we see ourselves & others
      • Eliminate biases, judgments, and preconceived notions
      • Enhance relationships & communication skills
      • Being a Team Player & role model
      • Manage values linked to a diverse workplace & culture
      • Understand how individuals & organizations build invisible walls
      • Have a behavior changing experience

      Inclusion & Diversity Training Topics

      diverse group of people

      What is Diversity?

      • The Big Picture
      • Cultural Diversity: Ethnocentrism
      • Organizational Diversity
      • Personal Diversity
      • Dimensions of Diversity – Where differences come from
      • EQ in the workplace
      • Understand the importance of supporting an Equal Opportunity policy
      diverse group of people

      What is Inclusion?

      • Inclusion vs. Exclusion
      • Finding common ground
      • Building trust - relationships & influence
      • Motivating
      • Assessment of your environment
      • Your Departmental Lexicon
      • Valuing differences – unity in diversity
      • Creating harmony in a fast-paced environment
      woman using emotional intelligence

      Emotional Intelligence (EQ)

      • What is Emotional Intelligence
      • EQ in Workplace
      • Positive Emotions and its effects
      • Negative emotions and its effects
      • The power of Self-Awareness
      • Staying in the present
      • Taming the Shadow
      • Understanding Empathy
      • Understanding Humility
      diversity in the workplace

      Managing Diversity in the Workplace

      • It starts with Leadership
      • Buy-ins from all stake holders
      • How Exclusion effects our workplace
      • Diversity & Inclusion Best Practices
        • Fair Treatment
        • Equal Access
        • System of redress & being heard
        • Buy-ins & Representation at all levels
      • Role Model Behavior

      Interactive Virtual Training

      virtual diversity training

      Live or Self-Paced Remote Sessions

      Perfect for remote teams or work-from-home employees. We bring fully interactive diversity training to a virtual environment, customized to your specific needs.


      Live, instructor-lead training

      Agile & Fully interactive

      Self-paced Micro-learning modules

      Experiential: Q&A, Games, Small Group Discussion

      Zoom, Google Meet, Microsoft Teams & more

      Tangible Benefits:

      • Understand the importance of diversity
      • Learn how to manage values that are linked to a diverse workplace
      • Understand how individuals and organizations build invisible walls
      • Comprehend the attributes of diversity
      • Develop an awareness of the factors that influence culture
      • Discover why communication is key
      • Building an inclusive environment with diversity and inclusion best practices
      • Eliminate biases, judgement, and preconceived notions
      • Use emotional intelligence to examine how we see ourselves & others.
      • Understand how much we have in common
      • Develop techniques to build bridges to stronger relationships.
      diverse group of people

      Training That Sticks:

      The key to learning that results in meaningful behavior change is creating an interactive session that uses learning techniques that actively engage participants. To this end our sessions use storytelling, humor and movement to enhance the dissemination and assimilation of core learnings. This is in addition to leveraging some of the following tools and methods to engage learning:

      Group Discussion and Brainstorming

      Facilitated discussion to provoke thought, encourage participant contribution, share resources and stimulate learning in a safe environment.

      Method Demonstration

      Instructor demonstrates skill sets for participants to aid in understanding, to stimulate student interest and to provide a model to follow.

      Cooperative Learning

      Working in cooperative groups, gaining from each participant’s efforts creating an atmosphere of achievement.

      Individual & Small-group Activities

      Learning through self-assessment and reflection and through peer collaboration to come to great understanding through participants’ efforts.

      Role Play

      Requires active involvement of participants and provides a safe environment to test new skills.

      Case Studies

      Review actual cases that demonstrate the challenges leaders face and the choices that are made.


      Students put to action in real-time new skill sets.


      Reinforces key learning points, improving audience participation.

      Cone of Learning

      We tend to remember based on our level of involvement

      cone of learning

      Don’t Take Our Word

      Some kind words from our awesome clients

      I wanted to take a moment to personally thank you for your dedication and coaching during our training. Under your guidance we took all the tools you provided for our daily activities and now we have made a huge progress as we have improved our communication and interaction with our external and internal customers. Thank you for helping us to reinforce the right behavior and skills and avoid the ones that were not appropriate.
      Jaime Pirajon | VP of Technical Services

      Jackson Square Aviation, LLC
      Thank you, Jim for an excellent training yesterday. The flow of the class, the participation that you evoked from each person, and the content and lessons were exactly what we were looking for. Hopefully its not just the number of red cards we passed out that sets us apart from other companies. Great job, thank you. I hope we have an opportunity to work together in the future!

      Marygrace Jay | Senior Associate

      FairWinds Partners LLC
      soft skills ladder

      What Value Do We Bring?

      • We are a boutique training company & all of our training is customized to your specific needs.
      • We aim to be a collaborative & trusted partner in your training initiative, not just a vendor.
      • Our focus is on providing a behavior changing transformation in your organization.
      • There is a difference between a seminar (canned program without much interaction) and a hands-on customized class. The biggest difference is retention (how much of the training will stick in the long run).
      • Our method is experiential & hands-on: We SHOW, not just TELL.
      • Robust pre-training assessments
      • Customizable, post-training follow-ups designed to build soft skills for businesses
      runners starting a race
      encore's blended training strategy grid

      Our Customization Involves the Following...

      • Acquiring an understanding of your management strengths, organizational culture, challenges and development areas; this involves pre-training assessments and phone interviews.

      • Prior to the training, stakeholders & participants will complete our pre-training asessment. This assessment enables us to determine the real needs of your team.
      encore's methodology

      A training partner, not just a vendor

      We aim to truly understand your mission and, as a partner, take ownership of the outcome to help you achieve your goals.

      Our approach is a custom-designed solution, addressing your specific and unique challenges. Assessments of your organization and needs are conducted before the training is presented. Understanding your team’s unique hurdles, objectives and opportunities drive our pursuits.

      Some of our clients:

      at&t logo orion marine group logo yamaha logo mass mutual financial group logo johnson & johnson logo cashstar logo new york hotel & motel trades council holland america logo bklyn cardio logo aloa security professionals logo avail technologies logo Image us army logo homeland security logo boy scouts of america logo sheriff's association logo


      Speak with a trainer, request training material, or ask about how
      diversity & inclusion training can benefit your organization.

      or call (844) 492-6224