Customer Service Training

Hands-on, Interactive Skills Training

Give a great experience to your customers

Improve Customer Relationships

Customizable to all types of businesses & organizations

Personalized, on-site training

Experiential & hands-on learning - We show, not just tell

Request A Quote

    Hands-on, Interactive Skills Training

    Customer Service Training

    Give a great experience to your customers

    Improve Workplace Relationships

    Customizable to all types of businesses & organizations

    Personalized, on-site training

    Experiential & hands-on learning – We show, not just tell

    Request A Quote



    How Can We Help?
    customer service training

    Core Components of Customer Service
    Win Trust & Loyalty With Your Customers

    Thought-Provoking | Action-Oriented | Practical Training

    male customer service representative

    Service That Is Friendly, Warm, and Helpful

    There is no better way to improve your organization than by providing extraordinary customer service! Customer service training can tackle the big task of developing your team’s abilities while providing measurable results. Learn how to thrill your customers and keep them coming back!
    respect

    Respect

    Learn what it means to respect the customer and their needs. Get your team on the same page when it comes to customer care.

    serving

    Serving

    Serve your customers’ needs. They come to you for a reason. Good services is more than just satisfaction.

    listening

    Listening

    Successful customer service relies heavily on listening skills. Is your team really ‘hearing’ what your customers are saying?

    empathy

    Empathy

    Do your customers feel like your staff cares about their problem? Training your team on empathy can go a long way!

    emotional intelligence

    Emotional Intelligence

    Emotional Intelligence can create a positive atmosphere which will construct win-win situations for everyone.

    communication skills

    Communication Skills

    Communication is a two way street. Are your teams prepared to convey messages flexibly around customer needs?

    Sample Training Topics:

    • Creating good first impressions: dress, body language, tone, greetings, & more
    • Use emotional intelligence to build trust & confidence with customers
    • Delighting your customers
    • Develop a comprehensive understanding of your customers
    • Listening carefully to your customers in order to acquire feedback
    • Develop professional communication skills, transmitting a positive attitude through voice, appearance, body language, and energy level
    • Create win-win situations and exceed customer expectations Developing a “never say no” positive attitude
    • Improve overall confidence with client service training
    • Best customer service skills training for winning over difficult customers
    • Learn to be flexible and respond to unforeseen circumstances with ease and grace
    • Develop phone presence & telephone skills
    customer relationship
    woman listening intently

    Tangible Benefits:

    • How to deliver best-in-class customer service
    • Ways to delight your customers and exceed their expectations
    • The steps to showing your others you really care
    • Practical steps to providing five-star service
    • How to understand the four behavior styles of your customers
    • A proven method to defusing anger
    • The ABC’s of effective communication
    • Understanding and solving problems
    • Create a good first impression
    • Improve your team’s listening & professional communication skills
    • Learn how to quickly establish trust & credibility with customers
    • Develop a game-plan for every phone call ahead of time

    Training That Sticks:

    The key to learning that results in meaningful behavior change is creating an interactive session that uses learning techniques that actively engage participants. To this end our sessions use storytelling, humor and movement to enhance the dissemination and assimilation of core learnings. This is in addition to leveraging some of the following tools and methods to engage learning:

    Group Discussion and Brainstorming

    Facilitated discussion to provoke thought, encourage participant contribution, share resources and stimulate learning in a safe environment.

    Method Demonstration

    Instructor demonstrates skill sets for participants to aid in understanding, to stimulate student interest and to provide a model to follow.

    Cooperative Learning

    Working in cooperative groups, gaining from each participant’s efforts creating an atmosphere of achievement.

    Individual & Small-group Activities

    Learning through self-assessment and reflection and through peer collaboration to come to great understanding through participants’ efforts.

    Role Play

    Requires active involvement of participants and provides a safe environment to test new skills.

    Case Studies

    Review actual cases that demonstrate the challenges leaders face and the choices that are made.

    Practice

    Students put to action in real-time new skill sets.

    Visuals

    Reinforces key learning points, improving audience participation.

    Cone of Learning

    We tend to remember based on our level of involvement

    cone of learning

    Don’t Take Our Word

    Some kind words from our awesome clients

    I wanted to take a moment to personally thank you for your dedication and coaching during our training. Under your guidance we took all the tools you provided for our daily activities and now we have made a huge progress as we have improved our communication and interaction with our external and internal customers. Thank you for helping us to reinforce the right behavior and skills and avoid the ones that were not appropriate.
    Jaime Pirajon | VP of Technical Services

    Jackson Square Aviation, LLC
    Thank you, Jim for an excellent training yesterday. The flow of the class, the participation that you evoked from each person, and the content and lessons were exactly what we were looking for. Hopefully its not just the number of red cards we passed out that sets us apart from other companies. Great job, thank you. I hope we have an opportunity to work together in the future!

    Marygrace Jay | Senior Associate

    FairWinds Partners LLC
    soft skills ladder

    What Value Do We Bring?

    • We are a boutique training company & all of our training is customized to your specific needs.
    • We aim to be a collaborative & trusted partner in your training initiative, not just a vendor.
    • Our focus is on providing a behavior changing transformation in your organization.
    • There is a difference between a seminar (canned program without much interaction) and a hands-on customized class. The biggest difference is retention (how much of the training will stick in the long run).
    • Our method is experiential & hands-on: We SHOW, not just TELL.
    • Robust pre-training assessments
    • Customizable, post-training follow-ups designed to build soft skills for businesses
    runners starting a race
    blended training strategy

    Our Customization Involves the Following...

    • Acquiring an understanding of your management strengths, organizational culture, challenges and development areas; this involves pre-training assessments and phone interviews.

    • Prior to the training, stakeholders & participants will complete our pre-training asessment. This assessment enables us to determine the real needs of your team.
    encore's training methodology

    A training partner, not just a vendor

    We aim to truly understand your mission and, as a partner, take ownership of the outcome to help you achieve your goals.

    Our approach is a custom-designed solution, addressing your specific and unique challenges. Assessments of your organization and needs are conducted before the training is presented. Understanding your team’s unique hurdles, objectives and opportunities drive our pursuits.

    Some of our clients:

    at&t orion marine group six flags over georgia mass mutual financial group johnson & johnson marriott new york hotel & motel trades council rinnai bklyn cardio aloa security professionals chevron us army sheriff's association lakeshore financial group jackson square aviation hannon hill

    Interested?

    Speak with a trainer, request training material, or ask about how
    customer service training can benefit your organization.

    or call (844) 492-6224