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Ways to Overcome the Top 3 Fears in the Workplace

In Communication, Emotional Intelligence, Personal Development by lukenLeave a Comment

1. Fear of looking stupid or being wrong If you’re afraid that you are going to get something wrong or otherwise make yourself look stupid, a major key to overcoming this obstacle is knowledge. Don’t just set out to learn everything you can, either. Find out what resources the powerheads in your company are getting their news and industry updates. …

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Why Being Absorbing is Critical for Sales Success

In Communication, Sales by lukenLeave a Comment

When you are working with clients, customers, employees, and even in your day-to-day life, being absorbing can be critical to successful communication. Being absorbing really just means that you are taking in and fully engaging with the conversation. Like a sponge, the experience is being soaked up, absorbed, and then utilized. When we are not absorbing a conversation we can …

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The S.E.C.R.E.T. to Successful Team Dynamics

In Communication, Management by Jim DawsonLeave a Comment

You have just joined a team of specialists who have worked together for six months on a potentially lucrative contract.  At your first Monday morning meeting, you sit at the conference table listening to your teammates sort through project details.  You ask questions and are politely answered.  Even though you have the knowledge and experience to offer, no one asks …

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Mastering the Art of Inquiry

In Communication, Sales by Jim DawsonLeave a Comment

You receive massive amounts of information at work and in your personal life every day. But are you getting the information you really need? Do you know how to ask the right questions and actively listen to the answers–whatever they may be–in order to gain the knowledge and insights you need to be successful? There are two types of questions: …

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Are You Passive, Aggressive, or Assertive, and Why Does It Matter?

In Communication by lukenLeave a Comment

The Definition: having or showing a confident personality. Synonyms: self-confident, decisive, self-assured, forthright, firm, emphatic. Sometimes being assertive gets a bad name because people confuse it with aggressiveness. But if there were a yardstick to measure human behavior, assertiveness would fall right in the middle, with passiveness at one end and aggressiveness at the other. Here are a few key …

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Making Conflict Work for You

In Communication, Emotional Intelligence by Jim DawsonLeave a Comment

Conflict is inevitable. We may be afraid of it and handle it poorly, allowing problems to fester and grow. We may use it to control and manipulate others. Or we may accept that conflict is necessary for things to improve or change. It’s how we respond to conflict that determines whether we see it as a means to encourage innovation …

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Getting to the Truth by Asking Good Questions

In Communication by Jim DawsonLeave a Comment

As a manager, the most powerful tool you can have in your toolbox is the ability to ask good questions. Through asking questions, you can 1) create an environment where people trust you and their ability to solve problems for themselves, and 2) surgically remove the excuses, lies, and other irresponsible comments that erode morale and productivity. When you know …

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Behind the Scenes: How to Recognize a Training Company Worth Your Time

In Communication, Customer Service, Emotional Intelligence, Leadership, Management, Personal Development, Sales, Time Management by lukenLeave a Comment

Alright, so you have an idea of what you are looking for in the program, but what else should you keep an eye out for? What are some other, less obvious signs of a good (or bad) training company? Website and social media: how professional and how engaged are they in their industry? How professional is their website? Is it …

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𝗕𝗲𝘀𝘁 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀 𝗳𝗼𝗿 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗕𝗮𝗱 𝗡𝗲𝘄𝘀

In Communication by lukenLeave a Comment

Have you ever had to give bad news to someone and it not go well? Did the other person get upset or react in a way you did not expect? Think about a time where someone had to give you bad news. When it comes to communicating with others about something hard or bad there are some very clear tactics …

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Top 10 Fixes to Your Bad Communication

In Communication by lukenLeave a Comment

Are you one of those who struggle with how you come across to others? Do you get bad reactions when you try to communicate with people? Have you ever felt so discouraged by your communication failures that you end up wanting to just hide under a rock instead? Well, luckily for you there is light at the end of the …

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Top 10 PowerPoint Mistakes

In Communication by lukenLeave a Comment

Would You Rather Bore Prospects or Wow Them? Some salespeople like to hide behind the PowerPoint projector during their presentations. These folks deliver long-winded presentations that are packed with technical trivialities and useless features. What they fail to remember is that a PowerPoint presentation is nothing more than a tool for delivering benefits to the buyer. Here are ten common mistakes we’ve …

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Don’t Quake, Avoid These Public Speaking Mistakes!

In Communication by lukenLeave a Comment

Your Audience Will Smell Your Fear Public speaking can be completely terrifying, especially when you are new or are yet unpracticed. For both beginners and stage veterans there are a few things that you can do to really improve your ability to speak, and present, in front of others. Once you get familiar with these tricks you’ll be surprised at …

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Behind the Scenes: How to Recognize a Training Company Worth Your Time

In Communication, Customer Service, Emotional Intelligence, Leadership, Management, Personal Development, Sales, Time Management by lukenLeave a Comment

Alright, so you have an idea of what you are looking for in the program, but what else should you keep an eye out for? What are some other, less obvious signs of a good (or bad) training company? Website and social media: how professional and how engaged are they in their industry? How professional is their website? Is it …

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The True Cost of Ignoring Clients

In Customer Service, Sales by lukenLeave a Comment

Solidify Your Client Base I have worked with dozens of companies over the past several years and have been surprised at how many concentrate more on client acquisition than they do on client retention. Sales managers often make the mistake of focusing their team on acquiring new accounts (cold calling) rather than nurturing their existing accounts. While cold calling (new …

See All Customer Service Posts
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Ways to Overcome the Top 3 Fears in the Workplace

In Communication, Emotional Intelligence, Personal Development by lukenLeave a Comment

1. Fear of looking stupid or being wrong If you’re afraid that you are going to get something wrong or otherwise make yourself look stupid, a major key to overcoming this obstacle is knowledge. Don’t just set out to learn everything you can, either. Find out what resources the powerheads in your company are getting their news and industry updates. …

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Different Ways to Give Employee Recognition

In Emotional Intelligence, Leadership, Management by lukenLeave a Comment

Why is Recognition Important? Recognition is the life-blood to a company who values long-term commitment from their employees. Human beings are not just mindless, needless androids. If you want them to stay and to be sincerely involved, then you need to invest some effort into creating a recognition system. Here are a few of the two most common types of …

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What Good Leaders Do

In Emotional Intelligence, Leadership by Jim DawsonLeave a Comment

Are leaders born or made? If they are made, can anyone become a good leader? If you want to become an effective leader, or if you are in a leadership role and want to heighten your team’s productivity, what can you do? How can you become the kind of leader that people look up to, turn to, go the extra …

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Their Loyalty is Your Business Growth, and it’s Not Who You Think…

In Emotional Intelligence, Management by lukenLeave a Comment

Why is Employee Loyalty Important? There is this trickle-down effect that we encounter in business. When the employee is well provided for, appreciated, challenged, and loyal to your company and its mission, their satisfaction trickles down to the kind of customer service you want your customers to receive. You’ll see these areas affected most: Excellent Customer Satisfaction- Remember the trickle-down …

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Employees Want to Achieve Their Own Best Potential

In Emotional Intelligence, Management, Personal Development by lukenLeave a Comment

And they want it just as much as their managers want their best performance. It can be easy to forget sometimes that employees and their managers ultimately want the same thing. An employee will want to find a company where they can discover and actively participate in the best versions of themselves. They want to feel like they are accomplishing …

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How Imagination is Your Best Business Skill

In Emotional Intelligence, Personal Development by lukenLeave a Comment

The Rise of the Robots With more and more of our lives becoming automated, creativity has never been such an important skill. A machine can perform tasks, work through complicated calculations, but when it comes to original creativity the robots still need guidance. So in the age of robots, creative thinkers are going to be a greater commodity to business …

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Making Conflict Work for You

In Communication, Emotional Intelligence by Jim DawsonLeave a Comment

Conflict is inevitable. We may be afraid of it and handle it poorly, allowing problems to fester and grow. We may use it to control and manipulate others. Or we may accept that conflict is necessary for things to improve or change. It’s how we respond to conflict that determines whether we see it as a means to encourage innovation …

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Behind the Scenes: How to Recognize a Training Company Worth Your Time

In Communication, Customer Service, Emotional Intelligence, Leadership, Management, Personal Development, Sales, Time Management by lukenLeave a Comment

Alright, so you have an idea of what you are looking for in the program, but what else should you keep an eye out for? What are some other, less obvious signs of a good (or bad) training company? Website and social media: how professional and how engaged are they in their industry? How professional is their website? Is it …

See All Emotional Intelligence Posts
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Different Ways to Give Employee Recognition

In Emotional Intelligence, Leadership, Management by lukenLeave a Comment

Why is Recognition Important? Recognition is the life-blood to a company who values long-term commitment from their employees. Human beings are not just mindless, needless androids. If you want them to stay and to be sincerely involved, then you need to invest some effort into creating a recognition system. Here are a few of the two most common types of …

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What Good Leaders Do

In Emotional Intelligence, Leadership by Jim DawsonLeave a Comment

Are leaders born or made? If they are made, can anyone become a good leader? If you want to become an effective leader, or if you are in a leadership role and want to heighten your team’s productivity, what can you do? How can you become the kind of leader that people look up to, turn to, go the extra …

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Behind the Scenes: How to Recognize a Training Company Worth Your Time

In Communication, Customer Service, Emotional Intelligence, Leadership, Management, Personal Development, Sales, Time Management by lukenLeave a Comment

Alright, so you have an idea of what you are looking for in the program, but what else should you keep an eye out for? What are some other, less obvious signs of a good (or bad) training company? Website and social media: how professional and how engaged are they in their industry? How professional is their website? Is it …

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Good Leaders vs. Bad Bosses

In Leadership, Management by lukenLeave a Comment

You may have heard the saying that employees don’t leave companies, they leave bosses. This is a strand of wisdom that should be taken quite seriously. Especially when you are dealing with trained professionals who know their value, they are far less likely to deal with a bad boss. More than 50% of employees feel that the bad bosses of …

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Top Qualities to Spot a Bad Manager

In Leadership, Management by lukenLeave a Comment

In many organizations, bad managers are rampant. A bad manager can be defined as someone who works solely based on their own emotions and has great problems with employees who often need a more logical, unemotional, and objective leader. They come in all shapes and sizes. These bad traits can be corrected through the proper and consistent application of management …

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How Do You Know If You Are A Good Leader?

In Leadership by lukenLeave a Comment

Do you know the difference between a leader and a follower? While one’s style of leadership may vary with one’s personality type, background, and experience, all leaders have certain traits in common. Click below for a free assessment form. Use this for yourself or pass it out to your team. Download our free Leadership Self-Assessment and see where you stand. …

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Top 3 Common Misconceptions About Management

In Management by lukenLeave a Comment

Misconception 1: You learn to be a good manager primarily through training. You can’t just rely on training to get good managers. While training is critical, there is a lot of hands-on learning that is critical for top performance. This means being open to learning from those you manage, as well as those outside of your company or even industry. …

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Profiting from Business Challenges

In Management, Sales by Jim DawsonLeave a Comment

All businesses have challenges. But not all businesses have a strategy for turning challenges into profitable solutions. From customer relations to communications to keep up with market changes and technology, underlying problems may be more apparent to employees than to managers and leaders. Employees who complain about business problems are usually dedicated to the job, but may not know how …

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Different Ways to Give Employee Recognition

In Emotional Intelligence, Leadership, Management by lukenLeave a Comment

Why is Recognition Important? Recognition is the life-blood to a company who values long-term commitment from their employees. Human beings are not just mindless, needless androids. If you want them to stay and to be sincerely involved, then you need to invest some effort into creating a recognition system. Here are a few of the two most common types of …

View Post

The S.E.C.R.E.T. to Successful Team Dynamics

In Communication, Management by Jim DawsonLeave a Comment

You have just joined a team of specialists who have worked together for six months on a potentially lucrative contract.  At your first Monday morning meeting, you sit at the conference table listening to your teammates sort through project details.  You ask questions and are politely answered.  Even though you have the knowledge and experience to offer, no one asks …

View Post

Their Loyalty is Your Business Growth, and it’s Not Who You Think…

In Emotional Intelligence, Management by lukenLeave a Comment

Why is Employee Loyalty Important? There is this trickle-down effect that we encounter in business. When the employee is well provided for, appreciated, challenged, and loyal to your company and its mission, their satisfaction trickles down to the kind of customer service you want your customers to receive. You’ll see these areas affected most: Excellent Customer Satisfaction- Remember the trickle-down …

View Post

Employees Want to Achieve Their Own Best Potential

In Emotional Intelligence, Management, Personal Development by lukenLeave a Comment

And they want it just as much as their managers want their best performance. It can be easy to forget sometimes that employees and their managers ultimately want the same thing. An employee will want to find a company where they can discover and actively participate in the best versions of themselves. They want to feel like they are accomplishing …

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The Totally Responsible Individual – Dealing with Chaos

In Management, Personal Development by Jim DawsonLeave a Comment

A chaotic or traumatic event can happen to anyone at any time or place. Would you be ready if it happened to you? Anything that threatens your sense of safety and security either physically or mentally can be considered a traumatic event. How well you respond to and recover from such events primarily depends on your overall state of wellbeing. …

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Behind the Scenes: How to Recognize a Training Company Worth Your Time

In Communication, Customer Service, Emotional Intelligence, Leadership, Management, Personal Development, Sales, Time Management by lukenLeave a Comment

Alright, so you have an idea of what you are looking for in the program, but what else should you keep an eye out for? What are some other, less obvious signs of a good (or bad) training company? Website and social media: how professional and how engaged are they in their industry? How professional is their website? Is it …

View Post

Good Leaders vs. Bad Bosses

In Leadership, Management by lukenLeave a Comment

You may have heard the saying that employees don’t leave companies, they leave bosses. This is a strand of wisdom that should be taken quite seriously. Especially when you are dealing with trained professionals who know their value, they are far less likely to deal with a bad boss. More than 50% of employees feel that the bad bosses of …

View Post

Top Qualities to Spot a Bad Manager

In Leadership, Management by lukenLeave a Comment

In many organizations, bad managers are rampant. A bad manager can be defined as someone who works solely based on their own emotions and has great problems with employees who often need a more logical, unemotional, and objective leader. They come in all shapes and sizes. These bad traits can be corrected through the proper and consistent application of management …

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5 Signs of a Bad Manager

In Management by lukenLeave a Comment

There are some very distinct signs of bad management that if left alone could undermine your business in some very serious ways. Have you noticed any of the following traits amongst your management team? 1. Are they always right? We are all right and wrong at times, but good leaders know when they need to admit that they were wrong …

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Should I Invest in Training for My Sales Managers?

In Management, Sales by lukenLeave a Comment

It may surprise you to discover that many sales managers learn how to be a manager on their own. According to the latest international study on Sales Training and Sales Force Effectiveness, many sales managers are given very little or no support when it comes to being a competent, effective sales manager. In fact, many sales managers reported that they …

See All Management Posts
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Ways to Overcome the Top 3 Fears in the Workplace

In Communication, Emotional Intelligence, Personal Development by lukenLeave a Comment

1. Fear of looking stupid or being wrong If you’re afraid that you are going to get something wrong or otherwise make yourself look stupid, a major key to overcoming this obstacle is knowledge. Don’t just set out to learn everything you can, either. Find out what resources the powerheads in your company are getting their news and industry updates. …

View Post

Employees Want to Achieve Their Own Best Potential

In Emotional Intelligence, Management, Personal Development by lukenLeave a Comment

And they want it just as much as their managers want their best performance. It can be easy to forget sometimes that employees and their managers ultimately want the same thing. An employee will want to find a company where they can discover and actively participate in the best versions of themselves. They want to feel like they are accomplishing …

View Post

The Totally Responsible Individual – Dealing with Chaos

In Management, Personal Development by Jim DawsonLeave a Comment

A chaotic or traumatic event can happen to anyone at any time or place. Would you be ready if it happened to you? Anything that threatens your sense of safety and security either physically or mentally can be considered a traumatic event. How well you respond to and recover from such events primarily depends on your overall state of wellbeing. …

View Post

How Imagination is Your Best Business Skill

In Emotional Intelligence, Personal Development by lukenLeave a Comment

The Rise of the Robots With more and more of our lives becoming automated, creativity has never been such an important skill. A machine can perform tasks, work through complicated calculations, but when it comes to original creativity the robots still need guidance. So in the age of robots, creative thinkers are going to be a greater commodity to business …

View Post

Behind the Scenes: How to Recognize a Training Company Worth Your Time

In Communication, Customer Service, Emotional Intelligence, Leadership, Management, Personal Development, Sales, Time Management by lukenLeave a Comment

Alright, so you have an idea of what you are looking for in the program, but what else should you keep an eye out for? What are some other, less obvious signs of a good (or bad) training company? Website and social media: how professional and how engaged are they in their industry? How professional is their website? Is it …

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Making Change Work for You

In Personal Development by Jim DawsonLeave a Comment

No matter how we feel about it, the one thing we can always count on is that things are going to change. What we may not realize is that how we handle change affects the quality of our lives. Whether it is a new CEO, market opportunity, corporate vision, product line, or job responsibility, any change in our work life …

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What Business Venture Should You Take?

In Personal Development by lukenLeave a Comment

What is the best business for YOU to be in? Are you considering changing your career? What about starting your own business? There are a few things that you can consider in order to arm yourself in the face of the challenges ahead. How do you get started? By finding the sweet spot that best applies to you based on …

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What Is The Best Way To Learn?

In Personal Development by lukenLeave a Comment

What Is The Best Way To Learn? Traditionally there is a notion that learning improves when the complexity of your involvement increases. The following pyramid illustrates this in a very unscientific and generic way: However perceptual learning of Soft skills is best achieved in blended learning with a factor of time. First onsite face to face training with a good …

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Ikigai: The Fine Tuning of Your Life

In Personal Development by lukenLeave a Comment

We all have points in our life where we feel like we’ve lost touch with something. Where the daily grind eats at us and leaves behind forgotten excitement for life. It can be a struggle finding not just what makes us tick, but what makes us tick happily. Sometimes we get stuck in a rut and forget the reasons we …

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Do You Know the Difference Between Up-Selling & Cross-Selling?

In Sales by lukenLeave a Comment

In the world of sales it is important to understand the difference between cross-selling and up-selling. How familiar are you with these terms or their differences? We’ve made a simple little guide to help you better grasp what these terms mean. Cross-Selling = Complementing Products A complementary product or service is one that, as its name states, compliments another product. …

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Why Being Absorbing is Critical for Sales Success

In Communication, Sales by lukenLeave a Comment

When you are working with clients, customers, employees, and even in your day-to-day life, being absorbing can be critical to successful communication. Being absorbing really just means that you are taking in and fully engaging with the conversation. Like a sponge, the experience is being soaked up, absorbed, and then utilized. When we are not absorbing a conversation we can …

View Post

Profiting from Business Challenges

In Management, Sales by Jim DawsonLeave a Comment

All businesses have challenges. But not all businesses have a strategy for turning challenges into profitable solutions. From customer relations to communications to keep up with market changes and technology, underlying problems may be more apparent to employees than to managers and leaders. Employees who complain about business problems are usually dedicated to the job, but may not know how …

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The Worst Advice We’ve Ever Heard About Sales

In Sales by lukenLeave a Comment

You’d Be Surprised What Bad Advice People Give What is the best advice you’ve ever been given when it comes to sales? What is the worst? What if you were to find out that some of the most common ‘best’ advice could actually be some of the worst in the selling game? Sales has evolved as much throughout the years …

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Mastering the Art of Inquiry

In Communication, Sales by Jim DawsonLeave a Comment

You receive massive amounts of information at work and in your personal life every day. But are you getting the information you really need? Do you know how to ask the right questions and actively listen to the answers–whatever they may be–in order to gain the knowledge and insights you need to be successful? There are two types of questions: …

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Avoid Making These Top 4 Sales Mistakes AT ALL COSTS

In Sales by lukenLeave a Comment

Talking too much. Engagement isn’t endless talking, but listening and interaction. You’re never going to land the great sales if you ramble on and on and never let them get a word in. Remember! Your job is to figure out their puzzle but to do that you need them to tell you the pieces. Believing that you can sell anybody …

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Behind the Scenes: How to Recognize a Training Company Worth Your Time

In Communication, Customer Service, Emotional Intelligence, Leadership, Management, Personal Development, Sales, Time Management by lukenLeave a Comment

Alright, so you have an idea of what you are looking for in the program, but what else should you keep an eye out for? What are some other, less obvious signs of a good (or bad) training company? Website and social media: how professional and how engaged are they in their industry? How professional is their website? Is it …

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Selling Your Ideas

In Sales by Jim DawsonLeave a Comment

Whether we believe it or not, we are all in the sales business. Regardless of what we do for a living, in one way or another we are always selling ourselves, and our ideas, to other people. When it comes to problem-solving, improving the workplace, and enhancing customer service, this ability becomes crucial. While employees at all levels have good …

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The True Cost of Ignoring Clients

In Customer Service, Sales by lukenLeave a Comment

Solidify Your Client Base I have worked with dozens of companies over the past several years and have been surprised at how many concentrate more on client acquisition than they do on client retention. Sales managers often make the mistake of focusing their team on acquiring new accounts (cold calling) rather than nurturing their existing accounts. While cold calling (new …

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5 Proven Gambits to Save Your Negotiation

In Sales by lukenLeave a Comment

Eliminate the Gamble from Your Negotiating Do you ever feel that you are more gambling when you try to negotiate the matter of price with your clients? How often do you encounter customers trying to fish some kind of discount out of you? Do you know how to win without giving in? Your prospective buyer will often be out hunting …

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Are You Asking H.O.T. Enough Questions?

In Sales by lukenLeave a Comment

Use H.O.T. Questions to Uncover Pain When you question your client, you’ll want to ask questions that reveal important information about his or her condition. To help accomplish this, here is an easy-to-remember acronym. Make sure that you are asking questions that are H.O.T! Yield Information H High-Yield For you to better prescribe a credible, meaningful recommendation. O Open-Ended Begin …

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Clearing Away the Smokescreen

In Sales by lukenLeave a Comment

Anyone who has been selling for even a short time knows that not every buyer is eager to meet with you and hear your offer. Do you ever get hit by any of the following smokescreens: “We’re not interested…” “I am really busy; I don’t have the time.” “We’re happy with who we’re with…” “We don’t need it…” “We have …

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Should I Invest in Training for My Sales Managers?

In Management, Sales by lukenLeave a Comment

It may surprise you to discover that many sales managers learn how to be a manager on their own. According to the latest international study on Sales Training and Sales Force Effectiveness, many sales managers are given very little or no support when it comes to being a competent, effective sales manager. In fact, many sales managers reported that they …

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Do You Have Your SALES TOOLKIT for Success?

In Sales by lukenLeave a Comment

8 Questions Every Salesperson Should Ask Before Selling   Have you ever handed someone a proposal absolutely convinced that it would be a home run, only to face both defeat and frustration instead?   Landing a sale is a lot more than handing someone a proposal and expecting the product to just sell itself. There are still a few critical …

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Consider Your Selling Patterns

In Sales by lukenLeave a Comment

WHETHER YOU’RE NEW TO selling or a seasoned veteran, you have no doubt established certain selling patterns. If there’s one thing I’ve learned, it is that effective selling patterns produce consistent sales results and that negative patterns impair our effectiveness and, ultimately, our sales results. Selling patterns sprout up in all phases of the selling process. For example, some salespeople …

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Behind the Scenes: How to Recognize a Training Company Worth Your Time

In Communication, Customer Service, Emotional Intelligence, Leadership, Management, Personal Development, Sales, Time Management by lukenLeave a Comment

Alright, so you have an idea of what you are looking for in the program, but what else should you keep an eye out for? What are some other, less obvious signs of a good (or bad) training company? Website and social media: how professional and how engaged are they in their industry? How professional is their website? Is it …

See All Time Management Posts