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Are You A Customer Advocate?

In Customer Service, Management by heathLeave a Comment

Customer advocacy goes above and beyond mere “service”. Customer advocacy is a cultural focus on doing what is deemed best for the customer, not just the company. Customer advocacy employs policies that encompass all aspects of customer contact, including products, services, sales, complaints, and marketing. Customer advocates go above & beyond, serving the customer first and foremost. Customer satisfaction, retention, …

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The Timeless Five Soft Skills Every Manager Should Be Using

In Emotional Intelligence, Management by heathLeave a Comment

The shadow is a moral problem that challenges the whole ego-personality , for no one can become conscious of the shadow without considerable moral effort. To become conscious of it involves recognizing the dark aspects of the personality as present and real. This act is the essential condition for any kind of self-knowledge. – Carl Jung Soft skills are vital …

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Top 3 Common Misconceptions About Management

In Management by heathLeave a Comment

Always acknowledge a fault. This will throw those in authority off their guard and give you an opportunity to commit more. – Mark Twain Misconception 1: You learn to be a good manager primarily through training.You can’t just rely on training to get good managers. While training is critical, there is a lot of hands-on learning that is critical for …

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Do You Know the Difference Between Up-Selling & Cross-Selling?

In Sales by heathLeave a Comment

There is only one good, knowledge, and one evil, ignorance – Socrates In the world of sales it is important to understand the difference between cross-selling and up-selling. How familiar are you with these terms or their differences? We’ve made a simple little guide to help you better grasp what these terms mean. Cross-Selling = Complementing Products A complementary product …

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Why Being Absorbing is Critical for Sales Success

In Communication, Sales by heathLeave a Comment

Life is 10% what happens to you and 90% how you react to it. Charles R. Swindoll When you are working with clients, customers, employees, and even in your day-to-day life, being absorbing can be critical to successful communication. Being absorbing really just means that you are taking in and fully engaging with the conversation. Like a sponge, the experience …

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Profiting from Business Challenges

In Management, Sales by heathLeave a Comment

Do not pray for an easy life, pray for the strength to endure a difficult one. Bruce Lee All businesses have challenges. But not all businesses have a strategy for turning challenges into profitable solutions. From customer relations to communications to keep up with market changes and technology, underlying problems may be more apparent to employees than to managers and …

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Different Ways to Give Employee Recognition

In Emotional Intelligence, Leadership, Management by heathLeave a Comment

To handle yourself, use your head; to handle others, use your heart. – Eleanor Roosevelt Why is Recognition Important?Recognition is the life-blood to a company who values long-term commitment from their employees. Human beings are not just mindless, needless androids. If you want them to stay and to be sincerely involved, then you need to invest some effort into creating …

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The Worst Advice We’ve Ever Heard About Sales

In Sales by heathLeave a Comment

Even while they teach, men learn – Seneca the Younger You’d Be Surprised What Bad Advice People Give What is the best advice you’ve ever been given when it comes to sales? What is the worst? What if you were to find out that some of the most common ‘best’ advice could actually be some of the worst in the …

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What Good Leaders Do

In Emotional Intelligence, Leadership by heathLeave a Comment

There are many more people trying to meet the right person than to become the right person. – Gloria Steinem Are leaders born or made? If they are made, can anyone become a good leader? If you want to become an effective leader, or if you are in a leadership role and want to heighten your team’s productivity, what can …

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Their Loyalty is Your Business Growth, and it’s Not Who You Think…

In Emotional Intelligence, Management by heathLeave a Comment

You can handle people more successfully by enlisting their feelings than by convincing their reason. – Paul L. Parker Why is Employee Loyalty Important? There is this trickle-down effect that we encounter in business. When the employee is well provided for, appreciated, challenged, and loyal to your company and its mission, their satisfaction trickles down to the kind of customer …

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Mastering the Art of Inquiry

In Communication, Sales by heathLeave a Comment

The path to success is to take massive, determined action. – Tony Robbins You receive massive amounts of information at work and in your personal life every day. But are you getting the information you really need? Do you know how to ask the right questions and actively listen to the answers–whatever they may be–in order to gain the knowledge …

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How Imagination is Your Best Business Skill

In Emotional Intelligence, Personal Development by heathLeave a Comment

Imagination is more important than knowledge. Knowledge is limited. Imagination encircles the world. – Albert Einstein The Rise of the Robots With more and more of our lives becoming automated, creativity has never been such an important skill. A machine can perform tasks, work through complicated calculations, but when it comes to original creativity the robots still need guidance. So …

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Feedback that Inspires Passion and Performance

In Communication, Leadership by heathLeave a Comment

If you do what you’ve always done, you’ll get what you’ve always gotten. – Tony Robbins As a manager or coach, it’s your job to help people reach higher levels of performance. It’s your job to reach inside yourself to find the interest, words, and passion that encourages others to tap into their potential. It is your responsibility to give …