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Top 3 Common Misconceptions About Management

In Management by lukenLeave a Comment

Misconception 1: You learn to be a good manager primarily through training. You can’t just rely on training to get good managers. While training is critical, there is a lot of hands-on learning that is critical for top performance. This means being open to learning from those you manage, as well as those outside of your company or even industry. …

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Do You Know the Difference Between Up-Selling & Cross-Selling?

In Sales by lukenLeave a Comment

In the world of sales it is important to understand the difference between cross-selling and up-selling. How familiar are you with these terms or their differences? We’ve made a simple little guide to help you better grasp what these terms mean. Cross-Selling = Complementing Products A complementary product or service is one that, as its name states, compliments another product. …

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Ways to Overcome the Top 3 Fears in the Workplace

In Communication, Emotional Intelligence, Personal Development by lukenLeave a Comment

1. Fear of looking stupid or being wrong If you’re afraid that you are going to get something wrong or otherwise make yourself look stupid, a major key to overcoming this obstacle is knowledge. Don’t just set out to learn everything you can, either. Find out what resources the powerheads in your company are getting their news and industry updates. …

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Why Being Absorbing is Critical for Sales Success

In Communication, Sales by lukenLeave a Comment

When you are working with clients, customers, employees, and even in your day-to-day life, being absorbing can be critical to successful communication. Being absorbing really just means that you are taking in and fully engaging with the conversation. Like a sponge, the experience is being soaked up, absorbed, and then utilized. When we are not absorbing a conversation we can …

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Profiting from Business Challenges

In Management, Sales by Jim DawsonLeave a Comment

All businesses have challenges. But not all businesses have a strategy for turning challenges into profitable solutions. From customer relations to communications to keep up with market changes and technology, underlying problems may be more apparent to employees than to managers and leaders. Employees who complain about business problems are usually dedicated to the job, but may not know how …

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Different Ways to Give Employee Recognition

In Emotional Intelligence, Leadership, Management by lukenLeave a Comment

Why is Recognition Important? Recognition is the life-blood to a company who values long-term commitment from their employees. Human beings are not just mindless, needless androids. If you want them to stay and to be sincerely involved, then you need to invest some effort into creating a recognition system. Here are a few of the two most common types of …

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The S.E.C.R.E.T. to Successful Team Dynamics

In Communication, Management by Jim DawsonLeave a Comment

You have just joined a team of specialists who have worked together for six months on a potentially lucrative contract.  At your first Monday morning meeting, you sit at the conference table listening to your teammates sort through project details.  You ask questions and are politely answered.  Even though you have the knowledge and experience to offer, no one asks …

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The Worst Advice We’ve Ever Heard About Sales

In Sales by lukenLeave a Comment

You’d Be Surprised What Bad Advice People Give What is the best advice you’ve ever been given when it comes to sales? What is the worst? What if you were to find out that some of the most common ‘best’ advice could actually be some of the worst in the selling game? Sales has evolved as much throughout the years …

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What Good Leaders Do

In Emotional Intelligence, Leadership by Jim DawsonLeave a Comment

Are leaders born or made? If they are made, can anyone become a good leader? If you want to become an effective leader, or if you are in a leadership role and want to heighten your team’s productivity, what can you do? How can you become the kind of leader that people look up to, turn to, go the extra …

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Their Loyalty is Your Business Growth, and it’s Not Who You Think…

In Emotional Intelligence, Management by lukenLeave a Comment

Why is Employee Loyalty Important? There is this trickle-down effect that we encounter in business. When the employee is well provided for, appreciated, challenged, and loyal to your company and its mission, their satisfaction trickles down to the kind of customer service you want your customers to receive. You’ll see these areas affected most: Excellent Customer Satisfaction- Remember the trickle-down …

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Mastering the Art of Inquiry

In Communication, Sales by Jim DawsonLeave a Comment

You receive massive amounts of information at work and in your personal life every day. But are you getting the information you really need? Do you know how to ask the right questions and actively listen to the answers–whatever they may be–in order to gain the knowledge and insights you need to be successful? There are two types of questions: …

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Employees Want to Achieve Their Own Best Potential

In Emotional Intelligence, Management, Personal Development by lukenLeave a Comment

And they want it just as much as their managers want their best performance. It can be easy to forget sometimes that employees and their managers ultimately want the same thing. An employee will want to find a company where they can discover and actively participate in the best versions of themselves. They want to feel like they are accomplishing …

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The Totally Responsible Individual – Dealing with Chaos

In Management, Personal Development by Jim DawsonLeave a Comment

A chaotic or traumatic event can happen to anyone at any time or place. Would you be ready if it happened to you? Anything that threatens your sense of safety and security either physically or mentally can be considered a traumatic event. How well you respond to and recover from such events primarily depends on your overall state of wellbeing. …

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How Imagination is Your Best Business Skill

In Emotional Intelligence, Personal Development by lukenLeave a Comment

The Rise of the Robots With more and more of our lives becoming automated, creativity has never been such an important skill. A machine can perform tasks, work through complicated calculations, but when it comes to original creativity the robots still need guidance. So in the age of robots, creative thinkers are going to be a greater commodity to business …

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Are You Passive, Aggressive, or Assertive, and Why Does It Matter?

In Communication by lukenLeave a Comment

The Definition: having or showing a confident personality. Synonyms: self-confident, decisive, self-assured, forthright, firm, emphatic. Sometimes being assertive gets a bad name because people confuse it with aggressiveness. But if there were a yardstick to measure human behavior, assertiveness would fall right in the middle, with passiveness at one end and aggressiveness at the other. Here are a few key …