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Are You A Customer Advocate?

In Customer Service, Management by Trushar ModyLeave a Comment

Customer advocacy goes above and beyond mere “service”. Customer advocacy is a cultural focus on doing what is deemed best for the customer, not just the company. Customer advocacy employs policies that encompass all aspects of customer contact, including products, services, sales, complaints, and marketing. Customer advocates go above & beyond, serving the customer first and foremost. Customer satisfaction, retention, …

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Behind the Scenes: How to Recognize a Training Company Worth Your Time

In Communication, Customer Service, Emotional Intelligence, Leadership, Management, Personal Development, Sales, Time Management by Trushar ModyLeave a Comment

Individual commitment to a group effort–that is what makes a team work, a company work, a society work, a civilization work. – Vince Lombardi Alright, so you have an idea of what you are looking for in the program, but what else should you keep an eye out for? What are some other, less obvious signs of a good (or …

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The True Cost of Ignoring Clients

In Customer Service, Sales by Trushar ModyLeave a Comment

The greater the difficulty, the more glory in surmounting it. – Epicurus Solidify Your Client Base I have worked with dozens of companies over the past several years and have been surprised at how many concentrate more on client acquisition than they do on client retention. Sales managers often make the mistake of focusing their team on acquiring new accounts …