View Post

Ways to Overcome the Top 3 Fears in the Workplace

In Communication, Emotional Intelligence, Personal Development by lukenLeave a Comment

1. Fear of looking stupid or being wrong If you’re afraid that you are going to get something wrong or otherwise make yourself look stupid, a major key to overcoming this obstacle is knowledge. Don’t just set out to learn everything you can, either. Find out what resources the powerheads in your company are getting their news and industry updates. …

View Post

Why Being Absorbing is Critical for Sales Success

In Communication, Sales by lukenLeave a Comment

When you are working with clients, customers, employees, and even in your day-to-day life, being absorbing can be critical to successful communication. Being absorbing really just means that you are taking in and fully engaging with the conversation. Like a sponge, the experience is being soaked up, absorbed, and then utilized. When we are not absorbing a conversation we can …

View Post

The S.E.C.R.E.T. to Successful Team Dynamics

In Communication, Management by Jim DawsonLeave a Comment

You have just joined a team of specialists who have worked together for six months on a potentially lucrative contract.  At your first Monday morning meeting, you sit at the conference table listening to your teammates sort through project details.  You ask questions and are politely answered.  Even though you have the knowledge and experience to offer, no one asks …

View Post

Mastering the Art of Inquiry

In Communication, Sales by Jim DawsonLeave a Comment

You receive massive amounts of information at work and in your personal life every day. But are you getting the information you really need? Do you know how to ask the right questions and actively listen to the answers–whatever they may be–in order to gain the knowledge and insights you need to be successful? There are two types of questions: …

View Post

Are You Passive, Aggressive, or Assertive, and Why Does It Matter?

In Communication by lukenLeave a Comment

The Definition: having or showing a confident personality. Synonyms: self-confident, decisive, self-assured, forthright, firm, emphatic. Sometimes being assertive gets a bad name because people confuse it with aggressiveness. But if there were a yardstick to measure human behavior, assertiveness would fall right in the middle, with passiveness at one end and aggressiveness at the other. Here are a few key …

View Post

Making Conflict Work for You

In Communication, Emotional Intelligence by Jim DawsonLeave a Comment

Conflict is inevitable. We may be afraid of it and handle it poorly, allowing problems to fester and grow. We may use it to control and manipulate others. Or we may accept that conflict is necessary for things to improve or change. It’s how we respond to conflict that determines whether we see it as a means to encourage innovation …

View Post

Getting to the Truth by Asking Good Questions

In Communication by Jim DawsonLeave a Comment

As a manager, the most powerful tool you can have in your toolbox is the ability to ask good questions. Through asking questions, you can 1) create an environment where people trust you and their ability to solve problems for themselves, and 2) surgically remove the excuses, lies, and other irresponsible comments that erode morale and productivity. When you know …

View Post

Behind the Scenes: How to Recognize a Training Company Worth Your Time

In Communication, Customer Service, Emotional Intelligence, Leadership, Management, Personal Development, Sales, Time Management by lukenLeave a Comment

Alright, so you have an idea of what you are looking for in the program, but what else should you keep an eye out for? What are some other, less obvious signs of a good (or bad) training company? Website and social media: how professional and how engaged are they in their industry? How professional is their website? Is it …

View Post

𝗕𝗲𝘀𝘁 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀 𝗳𝗼𝗿 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗕𝗮𝗱 𝗡𝗲𝘄𝘀

In Communication by lukenLeave a Comment

Have you ever had to give bad news to someone and it not go well? Did the other person get upset or react in a way you did not expect? Think about a time where someone had to give you bad news. When it comes to communicating with others about something hard or bad there are some very clear tactics …

View Post

Top 10 Fixes to Your Bad Communication

In Communication by lukenLeave a Comment

Are you one of those who struggle with how you come across to others? Do you get bad reactions when you try to communicate with people? Have you ever felt so discouraged by your communication failures that you end up wanting to just hide under a rock instead? Well, luckily for you there is light at the end of the …

View Post

Top 10 PowerPoint Mistakes

In Communication by lukenLeave a Comment

Would You Rather Bore Prospects or Wow Them? Some salespeople like to hide behind the PowerPoint projector during their presentations. These folks deliver long-winded presentations that are packed with technical trivialities and useless features. What they fail to remember is that a PowerPoint presentation is nothing more than a tool for delivering benefits to the buyer. Here are ten common mistakes we’ve …

View Post

Don’t Quake, Avoid These Public Speaking Mistakes!

In Communication by lukenLeave a Comment

Your Audience Will Smell Your Fear Public speaking can be completely terrifying, especially when you are new or are yet unpracticed. For both beginners and stage veterans there are a few things that you can do to really improve your ability to speak, and present, in front of others. Once you get familiar with these tricks you’ll be surprised at …