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Are You A Customer Advocate?

In Customer Service, Management by Trushar ModyLeave a Comment

Customer advocacy goes above and beyond mere “service”. Customer advocacy is a cultural focus on doing what is deemed best for the customer, not just the company. Customer advocacy employs policies that encompass all aspects of customer contact, including products, services, sales, complaints, and marketing. Customer advocates go above & beyond, serving the customer first and foremost. Customer satisfaction, retention, …

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The Timeless Five Soft Skills Every Manager Should Be Using

In Emotional Intelligence, Management by Jim DawsonLeave a Comment

The shadow is a moral problem that challenges the whole ego-personality , for no one can become conscious of the shadow without considerable moral effort. To become conscious of it involves recognizing the dark aspects of the personality as present and real. This act is the essential condition for any kind of self-knowledge. – Carl Jung Soft skills are vital …

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Top 3 Common Misconceptions About Management

In Management by Trushar ModyLeave a Comment

Always acknowledge a fault. This will throw those in authority off their guard and give you an opportunity to commit more. – Mark Twain Misconception 1: You learn to be a good manager primarily through training.You can’t just rely on training to get good managers. While training is critical, there is a lot of hands-on learning that is critical for …

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Profiting from Business Challenges

In Management, Sales by Jim DawsonLeave a Comment

Do not pray for an easy life, pray for the strength to endure a difficult one. Bruce Lee All businesses have challenges. But not all businesses have a strategy for turning challenges into profitable solutions. From customer relations to communications to keep up with market changes and technology, underlying problems may be more apparent to employees than to managers and …

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Different Ways to Give Employee Recognition

In Emotional Intelligence, Leadership, Management by Trushar ModyLeave a Comment

To handle yourself, use your head; to handle others, use your heart. – Eleanor Roosevelt Why is Recognition Important?Recognition is the life-blood to a company who values long-term commitment from their employees. Human beings are not just mindless, needless androids. If you want them to stay and to be sincerely involved, then you need to invest some effort into creating …

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Their Loyalty is Your Business Growth, and it’s Not Who You Think…

In Emotional Intelligence, Management by Trushar ModyLeave a Comment

You can handle people more successfully by enlisting their feelings than by convincing their reason. – Paul L. Parker Why is Employee Loyalty Important? There is this trickle-down effect that we encounter in business. When the employee is well provided for, appreciated, challenged, and loyal to your company and its mission, their satisfaction trickles down to the kind of customer …

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Employees Want to Achieve Their Own Best Potential

In Emotional Intelligence, Management, Personal Development by Trushar ModyLeave a Comment

An amateur does it until they get it right. A professional does it until they cannot get it wrong. – Unknown And they want it just as much as their managers want their best performance. It can be easy to forget sometimes that employees and their managers ultimately want the same thing. An employee will want to find a company …

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The Totally Responsible Individual

In Management, Personal Development by Jim DawsonLeave a Comment

Failure will never overtake me if my determination to succeed is strong enough. – Og Mandino Most of us believe that we are responsible individuals. We work hard and do what we can to take care of the people and things that are important to us. Yet despite our best efforts, how many of us feel energized throughout the day? …

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Behind the Scenes: How to Recognize a Training Company Worth Your Time

In Communication, Customer Service, Emotional Intelligence, Leadership, Management, Personal Development, Sales, Time Management by Trushar ModyLeave a Comment

Individual commitment to a group effort–that is what makes a team work, a company work, a society work, a civilization work. – Vince Lombardi Alright, so you have an idea of what you are looking for in the program, but what else should you keep an eye out for? What are some other, less obvious signs of a good (or …

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Good Leaders vs. Bad Bosses

In Leadership, Management by Trushar ModyLeave a Comment

Doing less is not being lazy. Don’t give in to a culture that values personal sacrifice over personal productivity. – Tim Ferriss You may have heard the saying that employees don’t leave companies, they leave bosses. This is a strand of wisdom that should be taken quite seriously. Especially when you are dealing with trained professionals who know their value, …

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Top Qualities to Spot a Bad Manager

In Leadership, Management by Encore ConsultingLeave a Comment

Action expresses priorities. – Mahatma Gandhi In many organizations, bad managers are rampant. A bad manager can be defined as someone who works solely based on their own emotions and has great problems with employees who often need a more logical, unemotional, and objective leader. They come in all shapes and sizes. These bad traits can be corrected through the …

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5 Signs of a Bad Manager

In Management by Trushar ModyLeave a Comment

An eye for eye only ends up making the whole world blind. – Mahatma Gandhi There are some very distinct signs of bad management that if left alone could undermine your business in some very serious ways. Have you noticed any of the following traits amongst your management team? 1. Are they always right? We are all right and wrong …

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Should I Invest in Training for My Sales Managers?

In Management, Sales by Trushar ModyLeave a Comment

The future depends on what we do in the present. – Mahatma Gandhi It may surprise you to discover that many sales managers learn how to be a manager on their own. According to the latest international study on Sales Training and Sales Force Effectiveness, many sales managers are given very little or no support when it comes to being …